FAQS

Pricing for services is subject to change. Quotes are valid for 30 calendar days. Once prepaid, you have up to 1 year to redeem purchased service(s). To prepay after you've left your appointment, please email us with the items and quantities you'd like to purchase.

As a courtesy to our providers and to other patients, we ask that you provide our office a minimum of 24 hours’ notice should you need to cancel or reschedule your appointment. If an appointment is canceled or rescheduled within 24 hours of appointment time, or a no-show, you will be assessed a $50 cancellation fee.

If you arrive to your appointment more than 10 minutes past the originally scheduled time, we may require you to reschedule to avoid impacting other patients’ appointments.

Refunds are not given on services rendered due to the nature of medical aesthetic treatments. All other refunds will be as medspa credit only. Aesthetic results are variable from person to person and while we do our best to achieve the desired outcome it cannot always be guaranteed. Clients are responsible for further treatments needed to achieve further results.

Prepayments for services are refundable within 10 days of purchase.

We do not accept returns or exchanges on gift cards.

We do not offer refunds on products purchased. Products may be returned for in-spa credit within 7 days from the date of purchase when there is a documented adverse reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days for the same product only.